Reinventing a Library Environment

The Mount Laurel (NJ) Trading Spaces Project: Reinventing the Library Environment is a project designed to address the simple idea that space matters. Here's a blurb..
"Space matters. Environment matters. Service matters. Collection matters.... think about the importance of environment and customer experience and take the necessary steps to ensure that we (libraries) are destinations of choice and centers of our communities."

One Bank of America branch in New Jersey addressed the problem of fewer people visiting their branch by ultimately redefining what customer service is. "They designed an open floor space with no back offices so that all employees provide customer service on the floor. There is a children's reading area, a large screen TV, and coffee and snacks for customers." Despite the fact that many people conduct their banking online, people still visit their branch because, I suspect, it's relevant to them. One comment, " 'It's nice, it's open. You feel welcome when you come in here, people are greeting you.' Customers choose to spend time at the branch, because when they do, they are assured a pleasant experience."

Continuing to think in and outside of the box while processing ideas....

See http://www.sjrlc.org/tradingspaces#new
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